Shipping Policy

All  of our merchandise is sold FOB Factory using a carrier of our choice. We ship merchandise to your place of business or home anywhere in the contiguous (48) United States. Additional charges may apply for  shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside  of the 48 states and for non-standard delivery services. These items  usually ship via UPS or FedEx, although Futurekis.com reserves the right to ship using another carrier.

For oversized items above 75 lbs, products with an unusual shape or size, or customer orders with large total weights, we will ship via common carrier truck.

To expedite delivery of your products, please include a physical street  address, as we are not able to ship to a P.O. box. For common carrier truck shipments, please be aware that the driver will bring the freight  only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.

Special Shipping Services

For an additional charge, you may request special or expedited delivery services, such as airfreight, over-night, or second-day delivery. The common carrier truck companies also offer a variety of services like  inside delivery, lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required.

These special services include:

  • Lift-gate  delivery recommended for heavier or larger shipments, where no loading dock is available.The lift gate only lowers the  merchandise to street level. You must then remove the shipment from the lift. 
  • Call before delivery recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery. 


Shipping FAQ        

1. Do you allow orders where the shipping address is different from billing address?

2. Can I ship to multiple addresses with a single order? 

3. How long should it take to deliver my package?

1. Do you allow orders where the shipping address is different from the billing address?            

Yes we do, however the address must be a  physical address and not a P.O. Box. Sometimes a shipping delay may  occur if our fraud prevention measures require further verification of  the order.

If the order must be shipped via a common carrier, we use several freight carrier utilities to calculate the cost.

2. Can I ship to multiple addresses with a single order?            

No, currently, if you need to ship to 2 or more addresses, you will need to process additional orders for each address.
How long should it take to deliver my package?            

3. Most orders arrive within 10 to 15 days  depending on the shipment method selected. Orders for  large Parcel may  take longer. If you need expedited delivery please contact us via phone  to ensure that we can meet your delivery schedule. I am not a U.S Customer. Will you accept my order?